Customer Testimonials
Samantha did a great job of providing the info for my used car purchase even facilitating getting a PPI from the local dealer of the make of the car. Was able to purchase with confidence. WS an issue getting The title, but I was patient and Samantha maintained contact. Very happy with my purchase. Thanks!
After 50 days of delays and incomplete repairs, my car was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bill. The entire experience was frustrating, unprofessional, and utterly unacceptable.
I Was talked to in an elevated irritated manner by an associate named Greg and I did not appreciate it. The attitude and manner that he spoke to me made me feel incredibly uncomfortable. I simply inquired about assistance. It wasn’t appropriate. I will not be back. My air works now though
Always a pleasure working with Mike from the Service Department.
My special edition Mercedes 550 SL was previously at another dealership twice and not properly diagnosed , twice! Which was annoying and unprofessional. MB Bloomfield figured it out and delivered my 550 early and completely fixed and of course washed and clean! Nick in service, was experienced, professional, and a “ nice guy”!
Greg is warm and helpful. Problem solved ASAP. Thank you!
I took my car in for service and I had questions/concerns about what I was told when I dropped it off. Things didn't set well with me, so I called wanting to speak with someone else for clarity. Ron Johnson spoke with me. He answered all of my questions and made me feel that my concerns mattered. He called back to make sure I was ok to move forward.
Outstanding service.
Great service, timely repairs, affordable pricing with scheduled repairs, and loaner cars with scheduled repairs for two or more days to address and repair your vehicle. The service advisors are second to none and works diligently to resolve any issues one may have with both service and repairs.
Very professional sales team. Excellent tech, Alan. Made the buying process very smooth...unusual from a dealership!! Would highly recommend.
Deb at this Dealership really helped me out. She went above and beyond. I would defintely seek out this dealership when buying.
Great service, wonderful waiting room, done on time. Wouldn't go anywhere else.
Brandon was super professional and did a great job! Dwight was kind and very helpful!
My Service advisor Ron Johnson was able to get me into the shop for repairs when I had a tire issue and had me back on the road very quickly. He was very friendly and responsive to my needs. He did a wonderful job representing the dealership and the Mercedes brand.
Great on time service
Excellent!
I’ve had a great experience at this dealership. I really appreciate Norma for her knowledge, advice, and professionalism she's the best. I went in just to take a look on the GLE 350 and came out with that car at the same day. Very friendly team and take time on everything thanks alot .
Super fast helpful and professional
quick and easy to work with! great service!
Professional and humble staff. Thank you Ron for great service. -Deepa
Excellent service! Samantha was very knowlegable and very friendly made for a wonderful experiance! she really was wonderful to talk to!
Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs.
I love it here there great when it comes to Costomer service especially Ron and Brandon .
Service Department is so friendly , vehicle returned washed and clean in a timely manner. highly recommend them!!
Service team does a awesome job with communication on what's going on with your vehicle.
Our experience was amazing at Mercedes-Benz Bloomfield Hills! Mirko is professional, thourough, knowledgeable and made the experience fun!! We will definitely be lifelong clients of Mirko’s!!
Excellent customer service. I made an appointment and my car was serviced on time!
Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this
Ron and the Service team are the best to work with. Clearly communicating issues, repairs, and following up.
Nicholas always treats me great. He’s a great asset to the organization. It’s very much appreciated.
I have never been disappointed with the purchase of cars ir the service. The staff are very friendly and anxious to make the car owners satisfied. I wouldn't buy my cars or have them serviced any where else.
Thanks to Steve and Ron they have called me back and address my concern and they did take care of my car in the most professional way possible. I really appreciate that🙏
Amazing experience! Top tier communication and processing. Ron is the real deal!
Effortless and wonderful experience purchasing our new car from Bloomfield Hills MB! The nicest people on earth!
Great location very close to home. I purchased a second fob for my car. Great service.
Mercedes Benz of Bloomfield Hills provided timely, courteous and complete service for my C class video display problem. They applied precise computer diagnostics to remedy the problem as well as excellent advice for handling the problem in the future. Since this service visit was unscheduled, they went above and beyond my expectations to accommodate my needs. Not only is Mercedes an excellent automobile, its service department is unparalleled and a major reason for buying Mercedes.
I want to thank Steve the service manager and Nick our service advisor for taking care of our 2010 GLk 350. They are so professional and standby their work!
Thank you to Brent & Nick for taking the time to work with me diagnosing a complex issue with my car. Another local dealer had dismissed me and I’m thankful for the help.
Great quality dealership and run well and on time as you would expect.
My salesman Robert Thomas was outstanding. The customer service is great. I met everyone associated with all aspects of the dealership,they are outstanding.
Excellent service in everyway!
Russ Parks was amazing with helping through the compete buying and also accommodating during vehicle selection process. MB@bloomfield hills made life super easy.
Service was excellent and thorough
Greg Swanson, Service Lead is accommodating and thoughtful. He organized Uber rides to my office and pick up from my office so I wouldn’t need to wait for the shuttle- extraordinary customer service!
Mirko was exceptional!
Staff was super friendly and helpfull, great store space and many vehicle options.
I visited this Dealership for Service of my 350 GLE turbocharged Mercedes Benz. Alex Johnson was my service guy and he was amiable and efficient. This is my 2nd time coming to this location. But not only Alex, but everyone there says "Hello" and seems very friendly from the guy receiving your guy at the service gate, to the cashier clerk. And they are quick in providing service to your vehicle. I actually have a dealership here in Novi, but feel that the service (literally) at this dealership is better.
Was able to fit me in. Quick turnaround.
Ron was so wonderful to work with!!! Took such great care of everything!!!
Greg and Mercedes team were outstanding! My immediate problem was fixed quickly on a miserable snowy day when they were swamped with work.
Happy that the repair was covered under the warranty. And I really appreciated the shuttle service.
Russ parks Mercedes gave me such a good experience thanks to him I bought my new car glc 300 coop 👍🙏
Service dept is great! I’ve had nothing but good experiences there with the Mercedes I’ve owned.
Nick in service is a top notch advisor! Always open to hearing my concerns and needs. Great guy. Thanks again Nick for taking care of all of our vehicles!
Easy, comfortable buying the car.
Just wanted to say the service department rock everyone was very professional, and helpful. Alex, is one of the best advisor and he always go above and beyond to make sure that my car is running above par. Will always have my cars serviced at the Mercedes Benz of Bloomfield Hills.
Mr Salinger was great advise me of the problem with my vehicle service was great will be bringing my Mercedes E550 there for service soon thanks for the great experience
Great service 👏
Prompt, polite service. Ron Johnson in the service department is a complete pro; I'm always reassured I'll get the car back in great shape and in a timely manner when he's managing the transaction.
I called for an appointment and Ron Johnson made it happened the same day. I was going out of town and wanted my car serviced. Even though I had to leave my car over night and they did not have a loaner car, they had their courtesy vehicle take me to get breakfast and then come back to take me home to another city. During this process, I was alway kept apprised of what was being done, what needed to be done and the costs of everything pertaining to my vehicle. Their texting service is reliable and informative. SHOUT OUT ... Read More Google - Dec 13, 2023
As always, the attention and service was excellent.
The purchase of the pre-owned GLS450 was a pleasure and the dealership delivered a great vehicle and outstanding purchase experience. Tina was the salesperson.
Excellent service
Ron Johnson rendered excellent customer service. He was courteous, knowledgeable and polite. I am very pleased with my experience.
Excellent service…!
I highly recommend working with Nick at this location! Excellent customer service and he was able to answer all my questions.
Great service!
Work was completed timely. Staff is very pleasant
I applied for approval online, Sales Advisor (Norma) called me promptly after approval and asked me for additional details as to what vehicle & features I was looking for. Showed me additional cars and stayed within a reasonable price range and kept me informed of any updates/changes. Entire staff was pleasant and I will definitely be returning when my lease is up for another vehicle.
Just picked up my 3rd Mercedes from Mark Lazkowski at this dealer and it was an awesome experience. Actually, it was even better than the car I picked up from them 3 years ago - this time there was a huge red bow on the car hood with a sign in the window stating it belonged to me - my name. Fast, smooth, easy transaction and Alan who helped show me all the systems and features in the car was awesome. I even had him help me on the phone to program my garage door opener.